Quality Engineer (m/f/d) Customer complaint management

  • TDK-Micronas GmbH
  • Freiburg im Breisgau
  • Work experience
  • Quality Management, Quality Assurance
  • Fulltime
scheme imagescheme imagescheme image
The future is our focus!

TDK-Micronas' intelligent sensors and embedded motor controllers for automotive and industrial electronics continue to set new standards worldwide. Our home is Freiburg, rooted in the Black Forest in Germany, where a dynamic team of around 1,000 employees is waiting for you.

Our core values of vision, courage and trust unite us, enabling us to progress together towards a sustainable and secure future.
If you are ready to put your career in the fast-lane and shape the mobility of the future, then TDK-Micronas is the right place for you.
Become part of our inspiring team as

Quality Engineer (m/f/d) Customer complaint management

Your assignment:

  • As a Quality Engineer (m/f/d), you will be responsible for the proper implementation of failure analyses and corresponding documentation from receipt of the customer complaint to its conclusion at the customer.
  • You will record and process customer complaints and be the first point of contact for our customers and the internal departments (Sales & Marketing, Production, Development) in relation to customer complaints.
  • You will also be responsible for the electrical, application and visual analysis of failed parts from customer complaints.
  • You will create interim reports and 8D reports.
  • You will work on the continuous improvement of processes and systems and develop new analysis equipment and methods for new products.

Your Profile:

  • You have a degree in physics or electrical engineering / electronics from a technical university or are a technician with many years of professional experience in the field of the tasks described above.
  • You have 3-5 years of professional experience in working with semiconductors and knowledge of semiconductor physics, materials engineering, electrical engineering, semiconductor electronics; preferably in the automotive supply industry.
  • You have experience with common QM problem-solving methods such as 5Why and have ideally already worked with SAP.
  • You are characterized by an independent way of working, analytical thinking and a high level of quality awareness.
  • You have good organizational skills, are a strong communicator and a team player.
  • Good German and English skills round off your profile.

Our Benefits:

  • Salary according to collective agreement (Summer holiday and Christmas bonus, as well as other special payments)
  • 35-hour week according to collective agreement
  • Flexible working hours with unlimited flexitime days and home office
  • Sports offers; such as Hansefit, job bicycle
  • Company pension scheme
  • Individual training, development and advanced training offers
  • In-house health management
  • Corporate Benefits
  • Team events and company celebrations
  • Discounts in the company canteen
  • Free parking spaces with EV charging station, subsidization of public transport tickets
  • Relocation management
Dependant on position and length of service.


Then apply online now via the applicant button!

We look forward to receiving your application!

Any Questions?
You can reach the HR- department at:
  • Frau Stefanie Schmider
  • personnel officer